Shipping policy

Shipping Policy

At Tink & Pop, we’re excited to deliver joy right to your doorstep. Here’s everything you need to know about how we handle shipping.

1. Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. During busy periods or holidays, processing may take a little longer, but we’ll always do our best to keep you informed.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5–10 business days (UK and EU).

  • Express Shipping: Estimated delivery within 2–4 business days (UK and EU).

  • International Shipping: Delivery times vary depending on the destination, usually between 7–21 business days.

Please note that delivery times are estimates and may be affected by customs delays or unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method chosen. Occasionally, we offer free shipping promotions — keep an eye on our website and newsletters!

4. Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey.

5. Lost or Delayed Packages

If your package hasn’t arrived within the estimated timeframe, please contact us at pop@tinkandpop.com. We will investigate and work with our shipping partners to resolve the issue promptly.

6. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the recipient and are not included in our shipping fees.

7. Address Accuracy

Please ensure your shipping address is correct and complete at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

8. Returns & Exchanges

For information on returns or exchanges, please refer to our Exchange & Return Policy.

9. Contact Us

If you have any questions about shipping, please reach out:

📧 pop@tinkandpop.com
📍 Address: Available on request

Thank you for choosing Tink & Pop. We’re honoured to be part of your day!